The following table describes the difference between technical writing and business writing.
Business Writing | Technical Writing |
Is pre-sales document. | Is after-sales document. |
Is sales tool. | Is help tool. |
Attracts business. | Sustains business. |
Language may reflect creativity. | Must be limited to facts only. |
Language must be informative. | Language must be illustrative. |
Language may be decorative and impressive. | Language must be plain and simple. |
May or may not follow writing style guide. | Must follow industry standard writing style guide. |
Proofread is carried out from experience only. | Proofreading is done through review checklist. |
Writers need not possess technical knowledge. | Writers must possess technical knowledge. |
Writers must possess over all knowledge of the products they write on. | Writers must possess in-depth knowledge of the products they write on. |
They need not use the products themselves. | They must use the products themselves first. |
They need not be part of development team. | They must be part of development team/QA. |
Is used independent of the product package. | Is one of the components of the product. |
They use few tools such as CMS or so. | They may use specialized authoring tools such as Adobe FrameMaker, RoboHelp, SnagIT, Microsoft Visio, and other similar tools. |